Privacy policy
How we handle information when you use 1688 Overseas UK or contact our team.
Updated: 21 October 2026
Who handles your information
1688 Overseas UK is a Jeton Express business project operated by JETON EXPRESS SERVICE LIMITED. Our contact address is FLAT 2401-16, 24/F, WING SHING IND BUILDING, 26 NG FONG STREET, SAN PO KONG, HONG KONG.
For questions about personal information, email hi@1688overseasuk.com or contact our team on WhatsApp.
Information you provide
The enquiry form collects your name, email, service request and order or shipping details. Optional fields include your business, supplier link, quantities, destination and preferred timing. The saved record also includes the submission time, an enquiry reference, your acknowledgement of this notice and a technical value used to recognise a retry of the same submission.
You may choose to tell us how you heard about us. We save that answer with the enquiry and the path of the enquiry page, without adding a browsing history. Your answer is optional and does not change how we assess your request. Our team may record the review outcome and next agreed step to manage follow-up.
Only provide information relevant to the request. If you share another person’s details, make sure you may do so. Keep passwords, payment card details and identity documents out of the initial enquiry. Documents needed for an agreed shipment can be discussed through an appropriate channel later.
Why we use it
We use relevant details to respond, clarify requirements, prepare proposals and coordinate services you ask us to arrange. We may also need records for security, administration, applicable legal obligations or resolving a dispute. The purpose and applicable law determine the basis for processing, including steps you request before an agreement, fulfilling that agreement, operational interests or consent where required.
Submitting this form does not subscribe you to marketing. A saved enquiry reference acknowledges receipt in our system; it does not approve a purchase, quotation, payment or shipment.
Hosting, email and service providers
Submitted enquiries are stored in a Cloudflare hosted database. To help our operations team respond, enquiry details may also be sent to the team in an internal email notification through our email service providers. A saved enquiry reference confirms database storage; it does not confirm delivery or reading of an email notification.
Our hosting infrastructure may process technical information such as IP addresses and request details to serve and secure the website. Email sent to our business address is handled by email routing and mailbox providers used by our team.
Where needed for an agreed service, relevant information may be provided to suppliers, carriers, warehouse teams, customs representatives or public authorities. Our operations involve Hong Kong and mainland China; a shipment also involves its destination. Hosting and email providers may process information in other locations. Applicable requirements for international transfers must be considered for the particular processing and service.
Retention and access
Enquiry and service records are kept for the purpose for which they are needed, including follow-up and any applicable customs, accounting or dispute requirements. There is no single retention period covering every enquiry and shipment. Access is intended for authorised people and providers who need it for the relevant work. No internet transmission or storage system can be guaranteed risk-free.
Your requests
You can ask about access, correction, deletion or other rights available under the law that applies to your information. Where processing relies on consent, you can ask to withdraw it. Some records may need to be retained to meet other obligations. We may ask for proportionate information to verify a request; begin with a brief description and your enquiry reference, rather than sending identity documents.
Email hi@1688overseasuk.com to make a request. You may also have the right to raise a concern with the relevant data protection authority.
Cookies and external links
The current website does not add advertising or third-party analytics scripts. See our cookie policy for browser storage details. Opening WhatsApp, our parent brand website or another external link takes you to a service with its own privacy practices.
This policy adapts the Jeton Express privacy policy to the enquiry and email functions of this website.