Quality checks & supplier returns

Need to check goods before they leave China?

Use this service when you need evidence to decide whether goods match the order or an approved sample. The scope follows the issues that matter to your business. Useful inspection details include:

• The supplier order, approved specification version and quantities
• An identifiable approved sample or reference images, where available
• The checks, agreed measurement points and photos you need
• The goods’ current location and your planned dispatch stage

Define what a pass looks like

A useful check starts with the order specification. Confirm the product, variants, quantities and the issues that matter to your business. The inspection scope and sampling method belong in the quotation.

• Model, colour, size and quantity against the approved specification version
• Visible condition and packaging checks
• Agreed measurements, sample references and functional checks
• The photos and findings needed for your dispatch decision

Keep inspection and compliance requirements clear

Visual checks and sampling cover the agreed inspection scope. Product safety, laboratory testing and market-specific documentation need their own requirements. Tell us about the product’s intended use and any testing or document needs before purchasing.

Choose the next step with the evidence in front of you

If a check identifies an issue, record the affected items and supporting images. We can coordinate the supplier discussion about replacement, return or another proposed resolution. Supplier agreement and any extra handling or transport costs are confirmed before action.

• Keep affected stock identifiable while the issue is reviewed
• Compare the finding with the approved specification or sample
• Confirm the proposed remedy and who pays the associated costs
• Record your decision to hold, return, replace or dispatch

Keep the checking reference current

A useful finding identifies which requirement was checked. Share the specification version, approved sample reference and any agreed measurements or acceptance notes. If the order changes, identify who approves the revision and which checking instructions must change before work begins.

• Product and variant references matched to the approved brief
• Measurements or comparison points agreed for the particular check
• Photos and findings labelled with the item or carton reference

Agree the checks and the release decision.

The service scope sets out what will be checked, the quantity or sampling method and how findings will be recorded. Review the findings before approving release. If there is a discrepancy, confirm the supplier’s proposed remedy, handling costs and your next instruction before action.